How to Connect an Account to your Social Dashboard?

Account Setup Instructions for Social Dashboard

Connecting your social profiles to Social Dashboard only takes a few minutes, but there are a few important steps to follow carefully.

Step 1: Log In to Social Dashboard

Start by signing in to your Social Dashboard account using your usual login credentials.

Once inside, head to the main dashboard area.

Step 2: Navigate to the Account Connection Area

From the left-hand menu:

1. Click Accounts
2. Select Connect Accounts

This will open a page displaying all the platforms supported by Social Dashboard.

Step 3: Choose the Platform You Want to Connect

You’ll see options such as:

• Facebook (Profiles & Pages)
• Instagram (Business accounts)
• LinkedIn (Profiles & Pages)
• X (formerly Twitter)
• Pinterest
• Google Business Profile
• TikTok (if supported in your plan)

Click the Connect button next to the platform you want to add.

Step 4: Authorise the Platform

You’ll be redirected to that platform’s login and permissions screen.

Here’s what to do:

• Log in to your account (if you’re not already signed in).
• Review the permission request carefully.
• Click Allow or Authorise.

⚠️ Important:
Do not remove or restrict any requested permissions. Social Dashboard needs full publishing and analytics access to function correctly.

Step 5: Select the Specific Profile or Page

For platforms like Facebook or LinkedIn, you may manage multiple pages.

After authorizing:

• Choose the specific pages or profiles you want to connect.
• Confirm your selection.
• Click Connect Account.

Once complete, you’ll be redirected to the Manage Accounts section where you can see your newly connected profile.

Platform-Specific Notes

Facebook & Instagram

• You must be an Admin of the Facebook Page.
• Instagram accounts must be Business profiles.
• Instagram must be connected to a Facebook Page to work properly.

LinkedIn

• For LinkedIn Pages, you need Super Admin access.
• Personal LinkedIn profiles may have publishing limitations depending on platform rules.

Google Business Profile

• Make sure you have Owner or Manager access.
• Use the correct Google login tied to the listing.

Common Issues & How to Fix Them

“Permission Error”

Usually means:

• You’re not an admin.
• You didn’t grant full access during authorisation.
• The account is connected under a different login.

Fix: Disconnect and reconnect the account, ensuring all permissions are approved.

Account Already Connected

If the system says the account is already linked:

• It may be connected under another team member.
• It could still be attached to a previous workspace.

Check your Manage Accounts section or contact your admin.

Re-Authorising an Account

Sometimes platforms require reconnection due to expired tokens.

To re-authorize:

1. Go to Accounts
2. Select the profile
3. Click Reconnect
4. Repeat the authorisation process

This ensures uninterrupted publishing.

Removing an Account

If you need to disconnect an account:

1. Go to Accounts
2. Click the three-dot menu beside the profile
3. Select Delete or Disconnect

Note: This does not delete the social account itself — it only removes it from Social Dashboard.